The IARTA Steering Group and Professional Conduct
Whilst we stand outside of a formal complaints process for our members, it is important there be an opportunity to provide us, the IARTA Steering Group, with feedback, if something has occurred between us that needs addressing and attending to.
We aspire to high standards and to creating a community culture which is collaborative, inclusive and mutual – keeping IARTA principles alive between us. Therefore, it is essential that everyone feel free to speak out if anything feels not right. The Steering Group will treat it positively, seeing it as an opportunity for learning, and will do our best to resolve your concern quickly, fairly and non-defensively.
Our hope is that we can resolve things internally, as we hope you’ll agree this gives us the best chance of putting right whatever has gone wrong.
This does not affect your right to approach other bodies, most notably EATA, if you feel you cannot raise your concern directly with us or you are dissatisfied with the result of our mutual collaborations.
You can discuss your concerns, feedback or complaint with any member of the Steering Group that you feel comfortable with, however, if you wish to put your response if writing, please address it to Nikitta Flynn, the IARTA administrator at firstname.lastname@example.org or
Carole Shadbolt at email@example.com
After we have heard your concern, we will name a person to look into what has occurred. This will most often be someone from among the steering group, or depending on the nature of the concern, someone from an outside body. They will contact you and during discussions together you can describe what has happened and together we can see how to move forward.
When we look into concerns, we shall aim to
- Find out what happened and what went wrong
- Let you know the outcome in writing
- Make sure you receive an apology, if appropriate
- Identify what we can do to make sure the problem doesn’t happen again
- Let you know how we have changed procedures as a result of your concern.